“Why doesn’t he speak English? Is he stupid or what? What the hell is he doing?” Those are the welcoming words from my 87-year old employer when I arrive to work at her home every Monday. Elder...

Do what you do so well that they will want to see it again and bring their friends.” This quote by Walt Disney, should resonate to all who interact with customers and wish to succeed. From the...

Customer service isn’t dead. It may be hard to believe, what with so many websites dedicated to customer service ratings, all it takes is a quick scan of the “Yelps” of the Internet to see that the...

My name is Michael Wheeler. I am 52 years old and decided to go back to school. I have not been in school since I graduated from San Diego High School in 1978. This is not what I expected, being disabled...

“What does it feels like to be legal?” Susy asked Noel after learning that he became a legal U.S. resident. That’s the type of questions an undocumented immigrant asks. The story of Susy, a...

Customer service is a topic of much heated discussion in the media and with many companies. Service review sites such as Yelp, Angies List and Super Pages make searching for customer friendly businesses...

Many people see me smiling and saying hello to everyone I meet. To them, I’m just a happy student rushing to my next class. What they don’t know is the hell I live virtually every day. Contrary...

A few weeks ago Gov. Jerry Brown pushed forward the California Dream Act, which allows undocumented college students access to financial aid. This sounds great. We can get these people educated and...

The California Dream Act was signed by Gov. Jerry Brown on Oct. 9, 2011 and will grant $14.5 million to illegal immigrant students. The requirements for each applicants are that they have to attend...

Should we educate people who are not citizens of our nation  and allow them to receive financial aid? Governor Brown believes so. The bills making up the California Dream Act are currently on track...

As soon as an economic crisis hits, they are always some of the first to get laid off. Janitors all over San Diego are facing tremendous challenges with many positions eliminated and hours reduced. Because...