City Times

Some customers are just awful

Torrey Spoerer

December 5, 2013

From early November through the final hours of New Year's Day, retail stores and restaurants are about to endure their chaotic surge in customer traffic and increased profits from said traffic surge.The famous -- or maybe more infamous -- motto "the customer is always right" has always been the top rule used to push service staff into giving an absolute priority to customer...

Don’t get mad at the cashier

Michelle Moran

December 5, 2013

In most businesses, if not all, there is one mutual agreement: the customer is always right. Even when they yell at an employee and cause a scene in public, is the customer still right? A manager will most likely say something like "Don't argue with the customer. Just calmly get a manager and they will resolve it." But that doesn't justify getting yelled at for most likely...

Purchasers are not to blame

William Morse

December 5, 2013

As the holidays are approaching, so are the overwhelming feelings of consumerism, as everyone goes sale-crazy and buys everything in sight. For anyone who happens to work in retail or any service that works face to face with customers, they may have heard the phrase “The customer is always right.” Be it from a manager or a parent or anyone else: This is completel...

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